PRIVACY POLICY – OURTUNE
Last Updated: April 21, 2026
1. Introduction
This Privacy Policy explains how OurTune.com (“OurTune”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our services.
The service is operated by: Blueboard Limited (“Company”)
If you have any questions, you may contact us at: support@ourtune.com
2. Information We Collect
We may collect the following categories of information:
a) Information You Provide
- Email address (for delivery and support)
- Song request inputs (e.g., names, occasions, memories, stories)
b) Generated Content
- Personalized songs and related outputs created through the Service
c) Payment Information
Payments are processed by third-party providers (e.g., Stripe).
We do not store full payment details, and do not collect any data related to your transaction.
d) Technical and Usage Data
We do not collect any technical or usage data directly. However, we use third party technologies (e.g. Google Analytics) to receive aggregated information about usage of the website. Google such providers do not share any raw user data with us.
e) Cookies
We use cookies from Google Analytics for product analytics and improvement. You may opt out from Google Analytics by rejecting third party cookies on the website or through your browser.
3. How We Use Your Information
We use your information to:
- Provide and deliver personalized songs
- Process transactions and manage orders
- Provide customer support, including handling revisions
- Improve and maintain our services and systems
- Detect and prevent fraud or misuse
- Comply with legal obligations
4. Legal Basis for Processing (EU / UK Users)
Where applicable, we rely on the following legal bases:
- Performance of a contract – to deliver the service you requested
- Legitimate interests – to improve, secure, and operate the service
- Consent – where required (e.g., marketing communications)
5. Sharing of Information
We may share your data with trusted third parties, including:
a) Payment Processors
- Stripe (acting as payment processor and/or Merchant of Record)
b) Technology and Service Providers
- Artificial intelligence and processing providers
- Hosting and infrastructure providers
- Email delivery and support tools
These providers process data only as necessary to perform their services.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Offer customer support
- Comply with legal and regulatory obligations
Typically, order-related data is retained for up to one (1) years after your last interaction with the Service.
Generated outputs may be retained for service improvement and operational purposes.
7. Your Rights
Depending on your location (e.g., EU / UK), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise your rights, please contact: support@ourtune.com
8. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including outside the European Economic Area (EEA), such as the United States.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
9. Children’s Privacy
The Service is intended for users aged 18 and above.
We do not knowingly collect personal data from individuals under 18. If we become aware that such data has been collected, we will take appropriate steps to delete it.
10. Data Security
We implement reasonable technical and organizational measures to protect your personal data. All data we collect is encrypted at rest and in transit, and databases storing user data are managed by strict access control measures.
However, no system can guarantee absolute security, and you use the Service at your own risk.